BitSpins Casino Terms and Conditions

These Terms and Conditions set out the rules that apply when you use the BitSpins platform. They explain our relationship with you, what we expect of account holders and how we operate key services such as promotions, payments and dispute handling. By registering or using the site you agree to comply with these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share login details and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, abuse, money laundering or breach of these terms. We may also impose personalised limits or require a time-out in line with safe play standards.

Verification checks

We will carry out identity and source-of-funds checks as required. You must provide requested documents within a reasonable time. Until checks are complete, deposits and withdrawals may be delayed or held and account activity may be restricted.

Eligibility requirements

To use BitSpins you must be at least 18 years old and located in a jurisdiction where participation is permitted. We do not accept accounts from persons where operation would be unlawful. It is your responsibility to ensure the service is lawful where you are located.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activity includes account sharing, use of bots or automated software, chargeback abuse, opening multiple accounts to exploit promotions and attempting to circumvent geo-blocking or controls. We reserve the right to refuse or close accounts and void bets or bonuses where abuse is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate terms which form part of these conditions. Where bonus rules are not specified, we will apply reasonable wagering and play-through requirements and game contribution rules. Bonuses may be withdrawn, amended or restricted at our discretion and are not transferable. Abuse of promotions may result in bonus funds being removed and accounts closed.

Deposits and withdrawals

Payment options, minimums and processing times are displayed in the cashier. All deposits must be made from sources owned by the account holder. Withdrawal requests may be subject to verification checks and processing delays while we complete these checks. We may apply account-level limits and reserve the right to refuse or return payments where compliance checks fail.

Dispute resolution

If you have a dispute please contact [email protected] in the first instance. We aim to resolve issues promptly and fairly. If a matter cannot be resolved directly, we will explain how it may be escalated. Where applicable, you may be able to refer unresolved complaints to an independent dispute resolution service as set out in our complaint procedure.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email. Continued use of the service after notification constitutes acceptance of the revised terms. For questions about these terms contact [email protected] or consult our help centre on the site.

References to Bit Spins in these terms apply equally to any trading names we use in connection with the platform.