Privacy & Data Protection

Welcome to BitSpins. This Privacy Policy explains how we collect, use and protect personal information when you create an account, play or otherwise interact with our services. We take privacy seriously and set out below the types of data we handle, how we use it and the choices available to you as a user in the United Kingdom.

Types of data we collect

Personal data

We collect information you provide when registering or contacting us, such as your name, date of birth, email address, phone number and proof of identity or address where required for verification. Account credentials and communication preferences are also stored to operate your account and respond to enquiries.

Technical data

We automatically collect device and technical information, including IP address, browser type, device identifiers, operating system and connection data. This helps us maintain security, detect fraud and improve site performance.

Transactional data

We record transactional details related to deposits, withdrawals, payments and wagers. Transaction records can include payment method identifiers and wallet addresses where applicable. Transaction data is used for account management, compliance and dispute resolution.

How we use your information

We use personal and technical data to provide and manage your account, process payments, carry out identity checks, prevent fraud and comply with legal obligations. We also use aggregated, non-identifying data for analytics and service improvements. We will only process your data where we have a lawful basis to do so.

Data protection practices

We protect personal information using industry-standard security measures, such as encryption in transit, access controls and secure storage. Access to personal data is limited to authorised staff and third-party service providers who need it to perform their duties. No system is completely secure, but we review and update our measures regularly to reduce risk.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember your preferences, support login sessions, analyse usage and show relevant content. You can manage cookie settings via your browser or the site cookie banner. Some features may not work correctly if cookies are disabled.

User rights

You have rights to access, correct and, in certain circumstances, request deletion or restriction of your personal data. You can also object to some processing activities and request portability of your data. We will respond to legitimate requests in accordance with applicable law.

Access, correction and deletion

To request access, correction or deletion of your personal information, contact us at [email protected]. We may need to verify your identity before actioning a request and may retain certain information where required for legal or regulatory reasons.

Information sharing and third parties

We may share data with payment processors, identity verification providers, customer support partners, regulators and law enforcement where required. We require third parties to protect data and only use it for agreed purposes. Where we rely on third parties for analytics or advertising, data may be processed under contract and subject to appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. When there are material changes we will notify account holders by email or by posting a notice on the site. For questions about this policy or our practices, contact [email protected].

Please note that this policy applies to Bit Spins services and any related sites and apps where this policy is linked or referenced.