Get in Touch With Our Team
If you have questions about your account, need help with verification, technical concerns or general feedback, our support team is ready to assist. We handle account-related enquiries, deposits and withdrawals, KYC checks and simple troubleshooting. Use the contact details below for email, phone or affiliate requests. Where possible include your account ID and a brief description to speed response. We aim to reply promptly during published working hours. For urgent issues, mark your subject URGENT and include screenshots where possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (response within 24 hours; live agents available during working hours) |
| General enquiries | [email protected] (responses within 48 hours; press and policy) |
| Affiliate enquiries | [email protected] (onboarding within 5 working days) |
| Phone | +44 20 7946 1832 (calls answered Mon-Fri 09:00-18:00; voicemail at other times) |
| Working hours | Mon-Fri 09:00-18:00 (UK time) |
Contact Us by Email
For detailed requests, account issues or document submissions, email is the preferred contact method at [email protected]. Please include a clear subject line, your full name, account ID and up-to-date contact details to avoid delays. Our team at BitSpins will review and reply as soon as possible; if you contact about multiple products, mention Bit Spins for clarity.
Submit Your Inquiry
Name <label style="font-size:14px;color:#111;"> Email <input type="email" name="email" required style="width:100%;padding:8px;border:1px solid #d0d0d0;border-radius:4px;margin-top:6px;" placeholder="[email protected]"></label><label style="font-size:14px;color:#111;"> Message for BitSpins <textarea name="message" required rows="6" style="width:100%;padding:8px;border:1px solid #d0d0d0;border-radius:4px;margin-top:6px;resize:vertical;" placeholder="Message for Bit Spins — include your username, country and a brief description of the issue"></textarea></label><button type="submit" style="padding:10px 14px;background:#0b63d6;color:#fff;border:none;border-radius:4px;cursor:pointer;font-size:15px;"> Send message to BitSpins Support</button>Response Time
Support enquiries are normally handled promptly. Most messages are answered within one business day, though routine requests may be resolved faster. Complex cases such as KYC checks or payment investigations can take longer depending on their nature and may require additional documents. If you need a quicker update, include your account ID and a clear description to help our team process your request.
Feedback
We’d love to hear from you, so please share any feedback, suggestions or ideas to improve the site. Every message is reviewed carefully and helps us improve features, promotions and the overall user experience. Use the feedback form or email [email protected], and we’ll consider your input when planning updates. Thank you for helping us make the service better for everyone.